Is Your Admissions Director a “Touch Tone Terrorist”?

Everybody has trouble with customer service at some time, it’s one of those facts of life.

Have you ever had such horrible service that you wanted to strangle the operator through the phone line? Of course you have. But have you ever had a gravelly-voiced representative named Willie tell you to “calm yo ass down!â€? or call you a “Jive Turkeyâ€??

If you answered the last one you may have been the victim of the Touch Tone Terrorist. Read more